Privacy policy

At Handycanto, operated by Guangzhou Zhengdu Trading Firm, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://handycanto.com, purchase our decorative cushion covers, vases, decorative planters, ornaments, sculptures, and home decorative accessories, contact customer support, or otherwise interact with our online store.

Visiting or using our website does not, by itself, constitute consent to any data processing activity for which applicable law requires consent.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Personal and Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact details you provide when placing an order or contacting us.

Order and Transaction Information

Products purchased, order numbers, transaction records, payment status, shipping information, delivery details, returns, refunds, and purchase history.

Payment Information

Payments are processed through third-party payment service providers.

We receive information necessary to confirm transactions, manage orders, and process refunds. We do not directly store complete payment card numbers or card security codes on our store servers.

Technical and Usage Information

Depending on the services and technologies enabled, information collected may include IP addresses, browser types, device information, operating systems, referring websites, pages visited, and interactions with our online store.

Customer Communications

We collect information you provide when contacting customer support, submitting product inquiries, requesting returns or exchanges, reporting delivery issues, or communicating about existing orders.

2. How We Use Personal Information

We may use personal information for the following purposes:

  • Processing and fulfilling customer orders.

  • Confirming payments and managing transactions.

  • Arranging shipping and delivery.

  • Providing order confirmations and tracking information.

  • Processing returns, exchanges, cancellations, and refunds.

  • Responding to customer inquiries and providing support.

  • Maintaining and improving website functionality.

  • Preventing fraud, unauthorized transactions, and misuse.

  • Complying with legal, tax, accounting, and regulatory obligations.

  • Sending promotional communications where permitted by applicable law and customer preferences.

  • Analyzing website performance and improving the shopping experience.

  • Measuring advertising effectiveness where appropriate technologies are enabled and legally permitted.

Where required by applicable privacy laws, we process personal information only when an appropriate legal basis exists.

Such legal bases may include fulfilling a contract, complying with legal obligations, pursuing legitimate interests where permitted, or obtaining consent where required.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functions, improve website performance, understand visitor interactions, and provide relevant content or advertising.

These technologies may be used to:

  • Maintain shopping cart functionality.

  • Remember customer preferences.

  • Support secure checkout processes.

  • Analyze website traffic and performance.

  • Measure the effectiveness of marketing activities.

  • Support advertising and personalization where permitted by applicable law.

Some cookies are necessary for the operation of our website, while others may be optional.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

Where available, you may manage your privacy preferences through the cookie consent or privacy controls provided on our website.

Depending on your location and the controls implemented, these options may allow you to accept optional cookies, reject non-essential cookies, or withdraw consent.

You may also manage cookies through your browser settings.

Disabling certain cookies may affect website functionality.

4. Sharing Personal Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

  • E-commerce service providers, including Shopify, which supports our online store.

  • Payment processors that process customer transactions.

  • Shipping and logistics providers that arrange delivery and tracking.

  • Technology and hosting providers that support website functionality and security.

  • Customer support service providers that assist with customer inquiries.

  • Analytics and advertising partners, where permitted by applicable law and relevant privacy preferences.

  • Professional advisers and competent authorities, where disclosure is required by law or necessary to protect legitimate legal interests.

We do not sell customer contact information as standalone marketing lists.

However, certain disclosures for targeted advertising may constitute a sale or sharing of personal information under applicable privacy laws, even when no monetary payment is involved.

Where legally required, we provide customers with appropriate privacy choices, including applicable rights to opt out of targeted advertising or certain disclosures of personal information.

We require service providers to handle personal information appropriately in accordance with applicable contractual obligations and relevant legal requirements.

4A. AppLovin Advertising and Data Sharing

Handycanto may use advertising and measurement services provided by AppLovin Corporation ("AppLovin") in connection with our online advertising activities.

If these services are implemented, AppLovin or its authorized technologies may collect or receive information through pixels, cookies, scripts, APIs, or other supported integrations.

Depending on the services actually enabled, information processed may include:

  • IP addresses, browser types, device information, and advertising identifiers.

  • Website visits, pages viewed, and browsing interactions.

  • Product views, searches, and items added to shopping carts.

  • Checkout and purchase events, including transaction values.

  • Limited contact or location information where provided through an enabled integration and legally permitted.

Such information may be used to measure advertising performance, attribute visits and purchases, detect fraudulent activity, improve advertising services, and support interest-based advertising where legally permitted.

The specific categories of information disclosed depend on the technologies and integrations enabled on our website.

We will obtain consent before activating non-essential advertising technologies where required by applicable law.

Customers may withdraw consent or manage applicable privacy preferences through the controls made available on our website.

We also respect applicable requests to opt out of targeted advertising or certain sharing of personal information.

For more information about AppLovin's data practices and available privacy choices, please review its official Privacy Policy:

https://legal.applovin.com/privacy/

The inclusion of this section does not mean that every advertising technology or data-sharing feature described above is currently active on Handycanto.

5. International Data Transfers

Because Handycanto may serve customers in different countries and regions, personal information may be processed or stored outside the country in which a customer resides.

Our e-commerce platform, payment processors, shipping providers, and other service providers may operate in multiple jurisdictions.

Where required by applicable law, we take appropriate steps to ensure that international transfers of personal information are subject to suitable safeguards.

These safeguards may include contractual protections and other legally recognized data transfer mechanisms.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our online store uses security measures supported by our e-commerce platform and relevant service providers.

Payment transactions are handled through third-party payment processing services that apply their own security controls.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized activity involving their information.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment and customer service requirements.

  • Accounting and tax obligations.

  • Legal and regulatory requirements.

  • Fraud prevention and dispute resolution.

  • Legitimate business recordkeeping needs.

When personal information is no longer required, we will delete or anonymize it, or retain it securely where continued retention is permitted or required by applicable law.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, subject to legal exceptions.

  • Request information about how your personal information is processed.

  • Object to or restrict certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request data portability where applicable.

  • Opt out of certain targeted advertising, sales, or sharing of personal information where legally applicable.

To exercise an applicable privacy right, please contact:

Email: [email protected]

We may need to verify your identity before processing certain requests to protect your personal information from unauthorized disclosure.

We will respond within the timeframes required by applicable law.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority.

We will not discriminate against customers for exercising privacy rights protected by applicable law.

9. Marketing Communications

Where permitted by law, we may send promotional emails about products, special offers, new arrivals, or store updates.

Where required, we will obtain your consent before sending promotional communications.

Customers can unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting customer support.

Unsubscribing from promotional communications will not prevent us from sending essential transactional messages, such as order confirmations, shipping updates, and refund notifications.

10. Children's Privacy

Handycanto is not intended for children who are below the age at which they may independently consent to the processing of personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information to us without the required authorization, please contact us so we can review the situation and take appropriate action.

Where required, we will delete or otherwise appropriately handle such information in accordance with applicable law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, shipping services, or other external resources.

These third parties operate under their own privacy policies and practices.

We encourage customers to review the privacy policies of third-party services before providing personal information.

Handycanto is not responsible for the independent privacy practices of third-party websites or services that we do not control.

12. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our business operations, technology, legal obligations, or privacy practices.

When changes are made, the revised policy will be published on our website.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this Privacy Policy periodically to understand how their personal information is handled.

13. Contact Us

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your privacy rights, please contact us using the information below.

Store Name: Handycanto

Legal Business Name: Guangzhou Zhengdu Trading Firm

Registered Business Address:

Room 106, No. 18, Lane 2, Fukang Street, Dagang Town, Nansha District, Guangzhou, Guangdong Province, China

Official Website: https://handycanto.com

Customer Support Email: [email protected]

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to general customer inquiries within 1–2 business days, excluding weekends and public holidays.

Privacy-related requests will be reviewed and answered within the timeframes required by applicable data protection laws.

We are committed to handling customer information responsibly and providing transparent information about our privacy practices.