Contact information

At Handycanto, we are committed to providing helpful, responsive, and reliable customer support. Whether you have questions about our decorative cushion covers, vases, decorative planters, sculptures, ornaments, and home decorative accessories, need assistance with an order, or would like information about shipping, returns, or refunds, our customer service team is here to help.

Customer Support

Brand Name: Handycanto

Website: https://handycanto.com

Customer Support Email: [email protected]

Legal Company Name: Guangzhou Zhengdu Trading Firm

Registered Business Address:

Room 106, No. 18, Lane 2, Fukang Street, Dagang Town, Nansha District, Guangzhou, Guangdong Province, China

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

We aim to respond to customer inquiries within 1–2 business days, excluding weekends and public holidays.

How We Can Help

Our customer support team can assist you with product information, dimensions, materials, available variations, product care and handling instructions, order inquiries, shipping and delivery updates, returns, refunds, exchanges, and other shopping-related concerns.

If you have questions about the suitability, specifications, or intended use of a decorative product, we recommend contacting us before placing your order.

For order-related inquiries, please include your order number and a brief description of your request so that we can assist you more efficiently.

Order Assistance

If you have questions about an existing order, please contact our support team using the email address provided above.

To help us locate your order, please include the following information where applicable:

  • Your order number.

  • The email address used when placing your order.

  • A brief explanation of your question or concern.

Our team can assist with order confirmation, payment status, available tracking information, delivery inquiries, and eligible order modifications or cancellations.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

Returns and Refunds

If you need to request a return, exchange, or refund, please contact us before sending any products back.

We accept eligible return requests within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Our team will review your request and provide the appropriate return instructions, including the designated return address where applicable.

For damaged, defective, incomplete, or incorrectly supplied products, please provide your order number, a description of the issue, and photographs where available.

Please do not return products to an address that has not been confirmed by our customer support team.

Our registered business address is not necessarily our designated return address.

For additional information about return eligibility, return shipping costs, exchanges, and refund processing, please review our Return & Refund Policy available on our website.

Get in Touch

For questions, concerns, or assistance with your shopping experience, please contact us at [email protected].

You may also use the contact form on our website, where available, to submit an inquiry.

Our customer service team will review your request and respond during our published support hours.

We appreciate your interest in Handycanto and look forward to assisting you.